TRUE SCAM STORY and how to avoid it

TRUE SCAM STORY and how to avoid it

It started with a friendly phone call about software support. It ended up costing the church over $700 and a boatload of trouble. Just to relieve your mind, no church member’s Social Security numbers were exposed, and we’ve contacted the half dozen employees and former employees that might have been.

On May 20, 2019, our office received a call from a nice guy named Matt Roberts, claiming that he was our new Quickbooks account representative and providing a phone number for product support (note: Intuit owns Quickbooks). We wrote the number down and thought nothing of it. In March of 2020, we had an issue and called Matt. They forwarded us to Lisa, who explained that we had a corrupted file, and to fix it, we needed a new software support subscription. We thought we had all the support subscriptions we needed but, I was in a hurry that day, we couldn’t issue a payroll check until the problem was solved, and software support is always expensive. We had just switched to Windows 10 and knew that there were potential issues with corrupted files. Finally, we believed we were talking to Intuit.

We weren’t. We were talking to a shadow software support firm called QB Support Solutions. But we still did not know that. They required a $700 one year subscription and remote access to our computer to fix the problem. My office admin assistant said, “Something doesn’t seem right about this.” I should have listened. But Quickbooks is not my thing, I don’t know how to fix corrupted files, the people sounded genuine, and as I said, we were in a hurry. We paid with an e-check straight from our bank, gave them access to the computer, and they fixed it—end of the story.

Except it wasn’t. Two weeks ago we had another issue with the computer. The office admin called QB Support and got the run-around. In the meantime, we thought we had evidence that someone was trying to access the office computer without permission remotely. We finally started digging. We called Intuit directly. They fixed the problem in about an hour. That’s when we discovered that Intuit won’t call you unless you request it and they will always leave a case number for the call. QB Support Solutions is not an Intuit company or contractor, Matt and Lisa are not and never have been Intuit employees, and their phone numbers have never been Intuit numbers. We also discovered that the physical address on QB Support Solutions letterhead did not match the same on their website, GoogleMaps cannot find their physical address, and they won’t return our phone calls.

We froze all outgoing checks from our account for two days, opened a new account, consulted with an IT specialist, closed the old account, and got the computer fixed.

We got scammed. But it could have been worse

Software scams are much like spiritual scams. Jesus said the devil is a thief and a liar. The Apostle Paul warned us to be wary of the devil’s schemes. He deceived us in the garden, and he is still deceiving today. A few parallels with our spiritual lives might help us avoid both kinds.

Deception is most potent when we have a pressing need, we don’t know how to meet it, and we’re in too much of a hurry to think it through. We’re lonely but can’t find the relationship we need. We need money and don’t know how to get it. We’re goal-oriented but feel stifled. Or we need to process a paycheck but can’t make the software work.

Deception looks like the real thing and sounds genuine. It fits a pattern that worked in the past and fulfills a need in the short term. It plays on our trust. Alarm bells may sound, but we don’t have time. A short-cut appears, and we take it. In the end, it “bites like a serpent and stings like an adder.”

These may seem obvious, but a few things to do if your alarm bells are sounding:

  1. Listen to the alarm. Pay attention to what it is telling you. (Gal. 5:21; 6:7-8; Acts 20:31).
  2. Slow down. Postpone whatever is next on your list—it probably wasn’t that important anyway—and work the problem. (Prov. 19:2; 25:8).
  3. Dig deeper. Go to the source. Read the Scriptures. (Matt. 22:29; Acts 17:11).
  4. Take action. (Prov. 6:1-5; 1 Cor. 6:18; 10:14; 1Tim. 6:2-12).

DEALING WITH ANTAGONISTS

One day a farmer, who was a Quaker, was having trouble with his mule. He was trying to plow his field, and the mule was being unusually stubborn. He wouldn’t move. So, the Quaker decided to talk to him ‘reasonably’. “Thou knowest that I am a Quaker. Thou knowest that I canst not curse thee. Thou knowest that I canst not whip thee. What thou dost not know is that I can sell thee to my neighbor down the road. He is no Quaker, and he can beat the living daylights out of thee.”[1]

All of us can identify with that Quaker. We face opposition. There are things we would like to say or do. Then there are things that we can do and still call ourselves Christians.

Nehemiah chapters four thru six are a study in how to deal with opposition. The first six verses of chapter four teach us three things about handling that antagonism.

Antagonism often manifests as ridicule. All of us are vulnerable to it because all of us have glaring weaknesses. Shine the light on them and we get discouraged. Nehemiah’s enemies pointed to five: their competence, their faith, their hope, their resources, and their potential.

All of us feel incompetent at some time or other. Never more than when we’re about to try something new. And we fear the name “fanatic” because it isolates us from our peers. Every task feels bigger when our hope is undermined. We’re easily intimidated when our resources are thin. And our confidence is shaky when we the risks of failure are high.

What to do when we face that kind of antagonism?

Let me give you an encouraging thought here. When someone is ridiculing your work it probably means that they are afraid you might succeed. The best thing that you can do then is…succeed!

Notice Nehemiah’s threefold reaction.

He Does Not Respond in Kind

We can waste a lot of energy trying to right every wrong that is spoken of us. Or we can take the same energy and invest it in doing good work and let the work speak for itself. Keep reminding yourself that people ridicule you because they are afraid of your success.

He Prays

And what a prayer! “Hear, O our God, for we are despised. Turn back their taunt on their own heads and give them up to be plundered in a land where they are captives.”[2] But what a problem for Christians! Aren’t we supposed to pray for our enemies, offer blessings instead of curses? Yes. But we live with two realities that Nehemiah did not have: The death of Christ and the life to come.[3] We know that we too are sinners, capable of injustice and slander. And we know for certain, because Jesus promise was validated by his resurrection, that all injustices will be made right by God in the end. So it is not wrong to pray for justice as long as we leave its execution to God.

The final thing Nehemiah did is the most powerful thing anyone can do in the face of ridicule.

He Got on With It

On September 18,1939 the British radio public began hearing a steady stream of ridicule from Lord Haw Haw. He was actually William Joyce, an American born Irishman who as a senior member of the British Union of Fascists, had escaped to Germany before he could be jailed. Every evening Joyce, broadcasting from Hamburg with the voice of an upper-class Englishman, ridiculed Great Britain’s losses to Germany, her lack of preparation, her hopeless situation before Germany’s superior military might. Many British subjects fell under his spell. But most did not. Most believed and followed Churchill.

Lord Haw Haw kept right on broadcasting until April 30, 1945, when British soldiers overran Hamburg.

The British did what Nehemiah and the Israelites did. They ignored the ridicule, went to work, and finished the job.

You know what happened to the Nazis. And William Joyce? They hanged him for treason on January 3, 1946.[4]

What to do in the face of ridicule?

  1. Do not return evil for evil
  2. Pray, allowing God to sort through your emotions and guide your convictions.
  3. Ignore their words and do your work – perseverance pays dividends in the end.

[1] Boice, James Montgomery; Commentary on Nehemiah, pg. 50

[2] The Holy Bible: English Standard Version. (2016). (Ne 4:4). Wheaton, IL: Crossway Bibles.

[3] Brown, Raymond; The Message of Nehemiah; The Bible Speaks Today Commentary pg. 74.

[4] Wikipedia.org

STRAIGHT LINES WITH CROOKED STICKS An Evangelical Response to the State of the Union Speech

STRAIGHT LINES WITH CROOKED STICKS    An Evangelical Response to the State of the Union Speech

Parents of young children need eight hands, I thought as the mom and dad juggled tiny baby, luggage, diaper bag, car-seat, boarding passes, and ID while shepherding their toddler through Phoenix Sky Harbor security. I wish they’d hurry up. Then the agent slowed things down even more by starting a conversation with the little guy.

“Is this your daddy? Uh huh. No, you don’t have to take off your shoes. Is this your mommy? Uh huh, you can hold your bear. Is that your baby sister?”

C’mon dude! Any idiot can see he’s their son! Stop harassing these people and let us in so we can all go home! If TSA agents could read minds I’d be in jail.

Then I remembered a recent news report: Human-trafficking is everywhere all the time and it is not all about sex. The Hispanic, and Romanian house-keepers in my hotels, the Moroccan Uber driver in Austin, the Russian donut shop clerk in Williamsburg, the Asian and Latino cooks who work seven-days-a-week in local restaurants. All might be in a form of slavery, working themselves to death to pay off enormous immigration debt to ruthless traffickers. Some surely are.[1]

Then there are the so-called “sex-workers”: Children, even infants, stolen, smuggled, sold into the sex trade to grow up—if they live that long—with no identity, no power, no voice, no skills and no hope. People who want to do immoral things often plan to do them on vacation. Susie Harville, who fights trafficking in Biloxi, Mississippi casino culture, told World Radio: “We had a person come down to the Mississippi Gulf Coast on a convention and um, while he was here he actually ordered a 12 year-old and a 16 year-old. One was a boy and one was a girl. What we found out was this Montana man was a deacon in his church, was married and had two children at home.”[2]

Twenty years after NAFTA—which George H. W. Bush negotiated and was ratified under Bill Clinton—killed our local textile economy, our still-struggling region is considering Casino gambling to create jobs. Really.[3]

My gut clinches in anger and grief at such stories. Doesn’t yours? But that’s not all. Scripture commands more than sympathy. “Welcome the stranger,” said Jesus. “Provide for the poor and the sojourner,” wrote Moses. Protect the immigrant, the fatherless, and the widow,” preached Jeremiah.[4]

All these ideas and one more simmered in my mind as I read the State of the Union Speech. (I no longer watch. The circus takes too long). God draws straight lines with crooked sticks. Trump the former casino owner advocates for a border solution that will choke entry points for traffickers. Who isn’t for that? Trump, who said “They have to go …” during the campaign argues for fair treatment of the dreamers while fixing our decades old immigration problems. Trump the thrice-married adulterer who has feasted on the fruits of the sexual revolution advocates for that revolution’s greatest victims—the unborn—because we are made “in the image of a holy God.”

Presidents “learn as they go” on the job, said the Arizona sheriff who called Trump’s campaign concrete wall idea a medieval solution to a 21st Century problem. “I support his current position.”[5]

Whether his policies indicate a shift in his personal morality—and I pray they do—is irrelevant. Franklin Roosevelt broke the law by providing covert support for Great Britain from 1936 to 1939 and died in the presence of his paramour in Georgia.[6] Serial adulterer John F. Kennedy[7] solved the Cuban missile crisis, preventing World War III. Rabid anti-communist “Tricky Dick” Nixon ended the Vietnam war and normalized relations with Red China, stifling communism and laying the foundation for global trade which brought billions of Chinese out of poverty and made Dollar General possible.

God draws straight lines with crooked sticks.

That’s why evangelicals like me voted for Donald Trump. We can walk and chew gum at the same time. We pray for his soul while we pull for his policies. If he succeeds in choking the flow of human trafficking and building a barrier wall against abortion, we will rejoice. Hillary Clinton would have done the opposite. It’s that simple.

I’ll try to remember that the next time TSA grills a toddler and Trump tries to privatize air traffic control, which I think is insane. Will you?

[1] https://worldandeverything.org/2019/01/listening-in-raleigh-sadler/

[2] https://worldandeverything.org/2019/02/protecting-children-on-the-gulf-coast-part-1/

[3] https://www.wsls.com/news/virginia/southside/a-casino-in-danville-it-could-happen

[4] Matthew 25:32-40; Leviticus 19:33-34; Jeremiah 7:5-7.

[5] https://worldandeverything.org/2019/01/washington-wednesday-border-security-2/

[6] https://en.wikipedia.org/wiki/Lucy_Mercer_Rutherfurd

[7] https://www.washingtonpost.com/blogs/reliable-source/post/jfk-intern-mimi-alford-shares-story-of-her-affair-with-kennedy-in-new-book-relevant-historian-robert-dallek-says-yes/2012/02/06/gIQAFgF1uQ_blog.html?utm_term=.d3b02518f54c

REBUILDING PEARLAND: A Day in the Life of a Samaritan’s Purse Volunteer

REBUILDING PEARLAND: A Day in the Life of a Samaritan’s Purse Volunteer

$125 Billion dollars. It’s hard to wrap your head around that number, especially when the city you are in seems to be functioning normally. But that’s the what Hurricane Harvey cost Houston, Texas when it dumped sixty-plus inches of rain on the utterly flat city over four days in August of 2017. That ties it with Hurricane Katrina as the costliest tropical cyclone on record.

Houston metro has about 6.6 million residents and Harvey damaged roughly 204,000 homes, seventy-five percent of which were outside of the 100-year flood plain.[1] Most were not covered by flood insurance. Only when you drive through the neighborhoods and see some new looking houses next to obvious rebuild sites with FEMA trailers in the driveways, others with swollen siding and water stains half way up the walls, and empty lots with camper trailers, do you begin to comprehend the scope of the damage. It’s everywhere.

That’s why Samaritan’s Purse has made a two-year, twenty-five-million-dollar commitment to the Houston area: to help homeowners rebuild. Our team of thirteen joined eleven others from Idaho, Oregon, Texas, and Georgia at SP’s Pearland, Texas base. From there we split up into four teams and traveled from ten to twenty miles to help rebuild flood-damaged homes. The base can host a total of about thirty volunteers per week and SP schedules crews at least two months out. Another indicator of the size of the disaster: SP has a similar base in Rockport, Texas three hours west of Pearland.

The day begins with lights on at 6:30 AM. Pack your lunch in the kitchen between 6:45 and 7:00, followed by a big breakfast—the food was great!— and devotions at 7:30 usually led by one of the volunteers. Crew assignments are issued at 8:00 and teams work together to load up the specially equipped construction trailers with supplies. The trailers, essentially customized fifth-wheel horse haulers, were a marvel of efficiency. SP engineers designed them one winter when work was slow and each one has a slot or shelf equipped with every tool a builder would need.

By 9:00 AM crews are on site and ready—after a brief prayer—to work. Local building codes do not allow unlicensed workers to do the technical stuff like plumbing and electrical installation, but there is plenty to do. Our crews painted, installed soffit and siding, did light carpentry, and installed flooring. SP has already helped rebuild over forty homes and helped other agencies pay for over 500 in Houston. Permitting has proved difficult with the city, but they expect to be building many new homes in the future.

Crews work until 4:00 PM before beginning clean-up and loading to head back to base. Meeting the homeowners is the highlight for most of the crews. Ours had prayer with Mrs. Williams each day before leaving. Watching the smile grow on her face as fresh paint brightened up her walls and the new flooring went down was a highlight of our trip.

Then it’s back to base for showers, supper—did I mention the food was great?—and sharing time which concludes by 7:00 PM. Crews entertain themselves (ours played a lot of Rook) till quiet time at 9:00 PM and lights out at 10:00.

If you’d like to volunteer, visit https://www.samaritanspurse.org/ and click “get involved” at the top of the page.

[1] https://www.thebalance.com/hurricane-harvey-facts-damage-costs-4150087

YOU MIGHT KNOW A NARCISSIST IF: Defining & Dealing with Difficult People

Are you dealing with an average, run-of-the-mill jerk, or a bona-fide, nth-degree narcissist? Paul Meier and Eleanor Payson may be able to help you.

Psychiatrist Paul Meier, M. D., founder of Meier Clinics and author of over seventy other books, published a best seller back in the nineties titled, Don’t Let Jerks Get the Best of You: Advice for Dealing with Difficult People. The book breaks people down into three categories: First degree, second degree, and nth-degree jerks. It includes advice on how to identify and deal with the average jerk (1st degree), and the jerk within–how many people did you cut off in traffic this morning?—as well as the narcissists (2nd degree), and sociopaths (nth-degree) among us.

Meier’s is a great book, user-friendly, mostly non-clinical and entertaining vocabulary, and illustrations that strike home.  Eleanor D. Payson’s 2002 book, The Wizard of Oz and Other Narcissists: Coping With the One Way Relationship in Work, Love, and Family, is less so, but still helpful. Payson, who holds an M.S.W. and has been a licensed marital and family therapist for over thirty years, addresses issues faced when dealing with narcissists in chapters entitled: “Seeing the Emerald Forest for the Emerald Trees,” on identifying people with Narcissistic Personality Disorder (NPD), and “Follow Your Yellow Brick Road,” on finding the boundaries of self.

If you’re dealing with a true sociopath–think Saddam Hussein–you don’t need a self-help book; you need an escape route. But how do you know if you’re in a relationship at work, or at school, or at home, with a 2nd degree jerk or even, as Payson might say, a person truly afflicted with Narcissistic Personality Disorder?

A few clues from Meier and Payson (pronouns interchangeable):

Narcissists are highly controlling, focusing attention on themselves most of the time. He has a grandiose sense of self-importance, truly believing in his “special” status, and isn’t afraid to let others know it. She’s also vindictive, remembering every slight, intent on ultimate payback. He almost never apologizes or takes responsibility for being wrong. His ego is too fragile for that. And he always has a blame-shifting explanation for his abusive behavior. She operates with a quid-pro-quo mindset, a flatterer who enjoys helping and protecting popular, successful people, as long as they understand that “they owe her.” He lacks empathy, but more than that, he is cold and ruthless when challenged. She is never vulnerable, never open with anyone about her shortcomings, but can be quite sexually seductive and even exploitative. He doesn’t believe rules apply to him and he uses others to advance his own agenda.

Narcissists, or 2nd degree jerks, are not to be trifled with, and if you are prone to co-dependency you will need more than a self-help book to deal with them. But these books are a good place to start. Meier, who holds degrees from Dallas Theological Seminary, writes from the biblical worldview and therefore communicates more hope for change. He has seen the power of the Cross of Christ at work in narcissists and their victims. Payson is less hopeful, but still helpful in identifying not only the abusers among us, but also the coping mechanisms best suited to stopping their harmful behaviors. Both books are worth adding to your summer reading list.

VICTIMOLOGY 101

 

What do Islamic terrorists, LGBT activists, and the rioters in Charlotte all have in common? One would think nothing at all, but dig a little deeper and you will find an underground stream running through our culture that nourishes all three.

Welcome to Victimology 101.

The Jihadist rationale for violence depends in part on a doctrine that paints Islam as the victim of infidel oppression. So let’s say you’re the editor of a satirical French magazine that publishes some unflattering cartoons of Mohammed; or you’re a priest of another religion operating in territory claimed by Islam; or you’re a passenger on a plane that represents the prosperity and freedom of an infidel nation. Bang, slash, crash, boom you’re dead and it’s your fault for insulting Islam. That’s Victimology.

The LGBT rationale for imposing its agenda on photographers, bakers, florists, wedding venues, and most recently every public school in the nation regarding who can use what bathroom, is the same. “We’re victims! We have the right to impose our views on everyone in the country!” That’s Victimology.

The rioters in Charlotte, and other municipalities where police have been forced to use force have destroyed businesses, property, and lives for the same reason. “We’re victims!” They cry, as they perpetrate their scorched earth path to power. That’s Victimology.

Adherents of Victimology have at least three things in common.

First, their pain is their fame. They glory in victim status and expect everyone else to comply. Any attempt to diminish their status is met with indignation, anger, or accusations of insensitivity or oppression. Any attempt to persuade them of a need to change behavior in order to change outcomes is met with multiple rationalizations and blame shifting.

Second, they count on cultural co-dependency. “Compulsive rescuing, called co-dependency,” said Robert McGee, “allows the dependent person (or group) to continue acting destructively and keeps him or her in need of habitually being rescued, so that the pattern continues.”[1] We are suffering from national co-dependence. We rush to fix the problem when stepping back, taking a second look, and figuring out how to help the victim help himself would be better.

Third, emotion equals truth. No one is totally objective. But the adherents of victimology have no objectivity whatsoever. Thus, any appeal to dispassionate reality has little to no authority and is often twisted in order to validate the victim’s outrage.

“Now hang on,” you reason. “Some bad stuff has happened to Muslims, Gays, and Blacks at the hands of bad actors.” Of course it has. Welcome to the fallen planet, where power corrupts, racism lives, and gender-disordered people are hated for something that feels out of their control.

Any society worthy of the title civilized would want to address obvious inequities and open oppression of the strong against the weak and marginalized. I for one am glad to have learned what I have about Islam, same-sex attracted people, and racism by the conflicts we’ve endured over the past two-decades. But the missing truth is that you do not help one class of victims by creating another. That path is as old as mankind and littered with the rubble of civilizations.

Thankfully, there is a better way.

The most successful reconciliations in history are those that adopted and adapted the doctrines of Jesus Christ. Why didn’t the American Civil War continue as a perpetual guerrilla battle after Appomattox, as Jefferson Davis commanded? Because Christian Generals like Robert E. Lee wouldn’t allow it. How did South Africa overcome the rancor of Apartheid? By applying the doctrines of reconciliation taught in the Bible and applied by men like Desmond Tutu. Why did Rwanda not continue in a blood-bath of retaliation after the Tutsi’s defeated the Hutu’s in 1994? Because Christians led the way in reconciliation.

What can we do when we see Victimology at work?

First, refuse to buy into its precepts. Don’t participate in the pain is fame game, cooperate in cultural co-dependency, or acquiesce to the myth of emotion as truth. But just as important, be a student of Reconciliation 101. Do not take revenge. Let God be the judge. Forgive your enemies, as you have been forgiven. Be kind to those who oppose and oppress you, and look for ways to serve the greater good.

[1] McGee, Robert S. The Search for Significance. Pg. 63.